# Saved replies

Write the answers you give all week once, then drop one into the Mailroom's reply box, change what you like and press Send.

A **saved reply** is an answer you write once and reuse. Let's say three affiliates a week ask what the commission is. Save the answer, and next time it's two clicks.

## Use one

1. Open a thread in the [Mailroom](/mailroom).
2. Press **Saved replies** above the reply box.
3. Pick one. It drops into the box.
4. Change anything you like, then press the send button.

Picking a saved reply never sends it. Only the send button sends.

If the box already has text in it, the saved reply goes underneath.

## Prepared answers

On a thread, **Saved replies** also lists answers we've written for you, filled with your offer. The ones that fit the latest reply come first, marked **Fits this reply**.

- **What do you earn per click?** If your AffiliateRail program has at least 200 clicks in the last 90 days, it gives your real figure. If not, it gives your commission as a percentage and says any per-click number would be a guess. We never make one up.
- **Fee request**, three ways: a smaller fee plus commission, free product plus commission, or a smaller ask at the same commission. Pick the one you like.
- **No budget**: thanks them, restates your commission and offers a free account.
- **We only work through a network**: says your program is direct and gives your link. It's marked **Untested**, because nobody has measured how well it works.

A part in square brackets, like **[your fee]**, is yours to fill in. The send button refuses until you do. Like any saved reply, picking one never sends it.

## The two blanks

Write these in a saved reply and they fill themselves when you pick it:

- `{first_name}` becomes the affiliate's first name. If their name reads like a channel or a company, it becomes "there", so you get "Hi there", never "Hi TechReviews".
- `{brand}` becomes your brand's name.

For example, `Hi {first_name}, {brand} pays 30% for 12 months.` picked on Lena Park's thread reads "Hi Lena, Acme pays 30% for 12 months."

## Shared or just you

- **Shared** replies show for everyone on your team.
- The rest are just yours. Nobody else sees them.

You can edit or delete your own. An owner or admin can also fix a shared one, so a reply left by someone who has gone can still be changed.

## Write and edit them

- In the reply box: write a reply, press **Save what you wrote**, give it a name and choose whether to share it. Each of your own has a **Delete** link in the list.
- In **Settings**, **Saved replies**: every reply you can see, with **Edit** and **Delete**, and a form for a new one.

Delete happens at once, and a message with **Undo** stays for five seconds. Undo puts the reply back with the same name, text and sharing, as a new reply. The form in Settings asks before you leave with changes you haven't saved.

A brand keeps up to 100.